Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 7 days after you receive any item. If 7 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund.
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.
We only accept returns for products purchased directly from our official website. If you bought our products from another retailer or a third-party seller, please contact them directly regarding their return policy.
If your product arrives damaged, we need to know right away. You must send us a video of the damaged product within 24 hours of receiving your order. This helps us verify the damage and process your request efficiently.
To start a return, please contact our customer support team through the "Contact Us" section of our website. Please be ready to provide your order number and, if applicable, the video of the damaged product.
Once we receive and inspect your returned item and confirm it meets our policy requirements, we'll process your refund. Refunds are typically issued to the original payment method within 5-7 business days.
If you have any questions about our refund policy, don't hesitate to reach out to our customer service team. We're here to help!